Shipping & Returns Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
No returns or exchanges on any custom orders or sale items.
No returns or exchanges on items sent in or ordered for a signing event.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If we are out of stock on an item purchased during a sale we will simply refund the item or provide a comparable replacement of the same price.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mikepalmateergoaliesunited@gmail.com and send your item to:
Mike Palmateer Goalies United
255 Industrial Parkway South, Unit 1
Aurora, Ontario, Canada
L4G 3V5
No returns or exchanges on any custom orders.
No returns or exchanges on items sent in or ordered for a signing event.
SHIPPING
To return your product, you should mail your product to:
Mike Palmateer Goalies United
255 Industrial Parkway South, Unit 1
Aurora, Ontario, Canada
L4G 3V5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.